Policies

Shipping & Returns

Simple, honest policies — because you deserve to know exactly what to expect.

Shipping

Always Free

We believe great hummingbird nectar should reach every backyard in America without a shipping surcharge. Every NectarWise order ships free, no minimum required.

Shipping CostFree on every order

CarrierUPS, FedEx, or USPS depending on your location

Processing TimeOrders are processed within 1–2 business days

Estimated Delivery3–7 business days after shipment

TrackingA tracking number will be emailed once your order ships

Service AreaContinental United States

Delivery estimates are not guaranteed and may vary during peak seasons or due to carrier delays outside our control.

Returns & Satisfaction Guarantee

We want you to be completely satisfied with your NectarWise purchase. If something isn't right, we'll work with you to make it right.

How to Request a Return

Call or email us to request a Return Authorization (RA) number before sending anything back. Returns without prior authorization cannot be accepted.

Ship the Product Back

Once authorized, you'll ship the product back to us at your expense. We recommend using a trackable shipping method — NectarWise is not responsible for items lost in return transit.

We Process Your Return

After we receive and inspect the returned product, we'll fulfill your return request — whether that's a replacement, store credit, or refund.

Get in Touch

Our team is happy to help. Reach out before shipping anything back and we'll guide you through the process.

[email protected]

Phone

520.800.3050

Mon–Fri, 9am–5pm MST

Return eligibility and resolution are determined on a case-by-case basis. We reserve the right to decline returns on products that have been used beyond a reasonable trial, or that are not in their original condition.

Questions about your order?

Don't hesitate to reach out — we're a small American company and we genuinely care about every customer.